Frequently Asked Questions
Common purchase queries answered
Orders and Shipping
We usually ship the order if you have ordered before 2 pm GST. Estimated date of delivery is mentioned for each and every product on product page
You can create an account by clicking the My Account link on the top right corner if your using Desktop . If you are using mobile you can access the My Account link using the website menu at the top left corner
Once the order has been shipped, it is not possible to change the shipping address. Kindly, contact us before 2 pm GST if you want to make any changes.
Once we ship the order, we will update you via email about tracking status.
We do not keep Credit/ Debit card info in our website in any form.
We ship all over Saudi.
The item we ship will most likely come in one package except if its high quantity order then we may have to ship it in multiple packages.
If you need to swap an item
Returns and Exchanges
You can check our return policy on Return Policy Page
If you think you have received the wrong item, kindly email us by sending the images of outer package and item you have received. We will contact you for possible solution upon receiving the email.
If you think you have received the damaged item, kindly email us by sending the images of outer package and item you have received. We will contact you for possible solution upon receiving the email.
You can email us at topstoresme@gmail.com
You can email us at topstoresme@gmail.com
Kindly contact us via email asap.
You can cancel the order by sending us email before 2 pm GST.
Yes, you can your request will be added in the waiting list. Once you are eligible we will contact, confirm and ship the order.